Roger Black Fitness Reviews

The website Rogerblackfitness.com accepts various payment methods. Customers can use PayPal, Apple Pay, Google Pay, and most major credit and debit cards. All refunds are processed via the same method as the original sale. Please note that return payments made via third parties are subject to the terms and conditions of each provider and funds may take time to clear. Each refund is handled on a case-by-case basis. All refunds will be made to customers via the same method of payment used at checkout. If a machine is returned, a refund can be activated sooner as no collection is needed. However, any 'unwanted' machine that is already in transit to or from a customer or that has already been delivered is subject to a £50 customer collection charge. This will be deducted from the total paid by the customer at the point of sale. All machines due for collection/return must be dismantled and wrapped, either in the original packaging or with large bin liners/another form of protection. If not, customers will be charged £50 for any non-collection.

At Roger Black Fitness, customer refunds need to be agreed in writing via email from hello@rogerblackfitness.com, either in full, part or subject to a £50 return fee. Any ‘unwanted’ machine that is already in transit to or from a customer or that has already been delivered (boxed or unboxed) is subject to a £50 customer collection charge. This will be deducted from the total paid by the customer at the point of sale. All refunds are processed once the item has been collected and received back into the Pure-Tec warehouse. This can take up to 10 working days from collection. All refund payments are made via the same method as the original sale. For a faulty machine that is donated by a customer rather than collected, a refund can be activated sooner as no collection is needed. Each refund is handled on a case-by-case basis. All machines due for collection/return must be dismantled and wrapped, either in the original packaging or with large bin liners/another form of protection. Roger Black Fitness’s delivery partner (s) will not collect a machine that is fully assembled and customers will be charged £50 for any non-collection in this instance.

The shipping policy at Roger Black Fitness states that UK mainland-only* delivery is offered via two main trusted providers, Arrow XL (‘Gold’ range) and DX (folding bikes), and managed by Pure-Tec Fitness. All ‘Gold/Easy Fold’ Roger Black Fitness products will be shipped via Arrow XL’s 2-man service and can take around 3-5 working days to arrive* once they are shipped. Once you have placed your order, you will receive confirmation emails from Roger Black Fitness and also an email from service@puretecfitness.com with your tracking number. Arrow XL will then collect your order from our Pure-Tec warehouse. Once they have your order, they will ring, email and/or text you to book a suitable delivery date. The day before delivery, they will usually provide you with a time slot. When they arrive they will bring the order into a ground-floor room of choice. Deliveries take place Monday to Friday only. If you want to track your order, please check your despatch email for the courier and tracking number. If you have a query about your order or wish to cancel your order, please email service@puretecfitness.com or hello@rogerblackfitness.com with your full order details. Due to unforeseen and substantial increases in UK-wide base shipping costs (based on weight, ULEZ for London, fuel surcharges and other factors), Roger Black Fitness will only be shipping within the UK mainland, from December 2023 onwards. They continue to subsidise customer shipping wherever possible, based on a standard £20.00 per item UK mainland delivery charge.

Roger Black Fitness offers a variety of fitness equipment. The treadmills are currently priced under £600. The latest upgraded range includes folding and static exercise bikes and treadmills, and a new air rower and cross trainer, with prices starting from £159. However, specific prices for each product are not provided. For the most accurate and up-to-date prices, it's recommended to check the official Roger Black Fitness website or authorized retailers. If this information is not sufficient, please let us know.

The delivery time for Roger Black Fitness products typically falls within three to five working days of placing the order. However, due to industry-wide challenges with delivery and freight services, some delays may occur. The delivery is managed by specialist delivery partners, Pure-Tec, who will contact the customer directly after the order is placed. For all 'Gold' products, a 'White Glove' service is offered, delivered to a ground floor room of choice. If a folding bike is ordered, the delivery partner, DX, will be in touch regarding the delivery on the day of delivery only. Delays may also occur due to a Bank Holiday, an out-of-stock backlog, or limited date/slot availability via Arrow XL and DX. All 'Gold/Easy Fold' Roger Black Fitness products are shipped via Arrow XL’s 2-man service. Once the order is placed, confirmation emails are sent from Roger Black Fitness and also an email from service@puretecfitness.com with the tracking number. Please note that delivery company rotas and schedules are outside of the control of Roger Black Fitness as a retailer. For any urgent delivery query or issue, or for specific shipping requirements for outside mainland UK, it is advised to email hello@rogerblackfitness.com.

Rogerblackfitness.com appears to be a reliable website. It has received excellent reviews from customers, with a rating of 4.7 out of 5 based on over 200 reviews. Many customers have praised the quality of the fitness equipment, the ease of assembly, and the efficient delivery process. However, as with any online purchase, it's always a good idea to do your own research and ensure the product meets your specific needs. Please note that this information is based on available online reviews and may not reflect the most current customer experiences.